Frequently asked questions

  1. What are the delivery times on a fly curtain?
    If you order your fly curtain before noon, your order will be shipped the following day. This means that on working days (Monday to Friday), you can expect your order to be delivered within 48 hours.
  1. What is the manufacturer's warranty on a fly curtain?
    All fly curtains from come with a 5-year warranty if you can present your sales receipt, which we always include with your order. You will also receive a copy of your sales receipt in your inbox.
  1. What is a DIY fly curtain?
    If you choose a DIY option, then all the materials will come separately as loose hooks, sleeves and suspension hooks. You assemble the curtain according to the provided pattern in the size you chose. Sleeves and Deluxe fly curtains are DIY packages, but you can also order ready-made curtains if desired. If you would like a ready-made design that you cannot find here, contact us by filling out the contact form.
  1. Would you like to alter your fly curtain because you're moving house or would like a different pattern or colour?
    Then order loose materials from our webshop - you'll find everything you need under the LOOSE MATERIALS category. If you're not sure about the size you need, fill out and send us the contact form with your message. We will contact you as quickly as we can.
  1. I would like to see the fly curtains. Is that possible?
    Yes, it is! We can always send you a sample of the curtain of your choises.
  1. What if the fly curtain I bought is not what I expected?
    According to the Distance Selling Act, consumers have the right to a cancellation or 'cooling-off' period of 14 working days, during which the contract can be dissolved without justification. Beaded and plastic custom fly curtains are an exception; we cannot take these back. If you're not sure about colours, please use the Contact form to request a sample. You carry the cost of returning items.
  1. My door isn't a standard size. Can I still order fly curtains from your website?
    All fly curtains from can be ordered in any size you wish. So there's a fly curtain to match every door.
  1. Do you have cheaper fly curtains?
    On our website you also see the Cattail Curtains. These curtains are the cheapest from our range
  1. My curtain has been up for a few years, now I want to clean it. What's the best way of doing that?
    If there's no design on your fly curtain, remove the lengthways strips. Divide them into two halves. Run a washcloth over the suspension hooks and place each half of the strips in a separate pillow slip. Tie the pillow slips firmly with a piece of string and put them in the washing machine at 40º C. When they're done washing, hang them up to dry. If you do have a design on your fly curtain, first lace the string between one or two rows of eyelets before removing the lengthways strips. This is very important because it keeps the design in place. Then follow the above instructions. The above only applies to the sleeves and Deluxe fly curtains. If you have an Aluminium, Plastic, or Beaded fly curtain, simply wipe it down with a damp cloth. Do not put it in the washing machine.